Refund Policy

1. All sales are final

Everything we sell is educational content that is delivered or made available to you immediately on purchase — including online and webinar lectures, in-person lecture seats, membership plans, and premium trading-signal subscriptions. For this reason, all purchases are final and non-refundable. We do not offer refunds for a change of mind, for not using what you bought, or for dissatisfaction with educational outcomes — trading and investing carry risk and no result is guaranteed.

For membership plans and other time-based subscriptions, you can cancel at any time from your dashboard to stop future renewals. Amounts already paid are not refunded, and your access continues until the end of the period you have paid for.

2. If something went wrong

We will always make things right where a charge was a genuine mistake, or where we could not deliver what you paid for. Contact us and we will investigate and, where confirmed, issue a full or partial refund or another fair resolution. This covers, for example:

• You were charged twice for the same item, or charged the wrong amount.
• You were charged for something you did not purchase, or an accidental or unauthorised charge was made.
• A lecture or recording you paid for is genuinely inaccessible because of a technical fault on our side that we cannot resolve.
• We cancel an in-person session and cannot offer you a suitable alternative date.

3. How to contact us about a charge

If you believe you were charged by mistake or did not receive what you paid for, email Info@wyckoff.group from the email address on your account as soon as possible — ideally within 14 days of the charge. Please include:

• Your name and account email.
• What you were charged for and the approximate date.
• What went wrong (for example, a duplicate charge or no access).
• Any order or payment reference you have.

4. How approved refunds are issued

Where we approve a refund under the exceptions above, it is issued to your original payment method through our payment processor, Tap Payments, in the original currency (KWD). The time for the funds to appear depends on your bank or card/KNET provider — usually up to 5–14 business days.

5. Chargebacks and disputes

If you think a charge is wrong, please contact us first — we can usually resolve it faster than a bank dispute. Opening a chargeback without contacting us may lead to suspension of your account while the dispute is investigated.

6. Your statutory rights

This policy does not affect any mandatory rights you have under the consumer-protection laws of the State of Kuwait or, where applicable, the laws of your country of residence.

7. Changes to this policy

We may update this Refund Policy from time to time. When we do, we will revise the "Last updated" date above. The version in effect at the time of your purchase applies to that purchase.

8. Contact us

Questions about a charge or this policy? Email Info@wyckoff.group, call +965 507 57493, or write to Wyckoff, Kuwait City — Ahmad Al Jaber St.